Senior Interaction & Experience Designer
May 2013 - Present
Originally hired as one of two interaction designers for the HP Smart app, I have now worked on nearly every touchpoint and solution relating to the HP printer experience - the app, the logged-out website, the logged-in portal/account website, HP services and subscriptions, branding, design systems, CRM,... I've refreshed our out-of-date logged-in portal/account experience, I've brought organization to our Services design group with a new design system (that was eventually adopted and integrated into our larger HP system) and I'm currently leading the first CRM design team, developing a process for working with partners and a design strategy and governance for these touchpoints.
Interaction & Visual Designer
August 2009 - October 2014
As the sole visual designer working on the Kodak app, I was responsible for documenting the roadmap, visual updates and concepts and syncing with marketing and development partners so our products looked consistent and on-brand. I also worked closely with our Human Factors engineer to develop an intuitive and elegant on-boarding experience.
January 2009 - July 2009
As a boutique product design agency, we worked in a fast-paced studio developing a variety of consumer products. Working closely with a UX designer who conducted research and user-testing, we focused on analyzing behaviors as a source of inspiration. I delivered sketches and concepts and recommenced manufacturing processes and materials. Final deliverables included CAD files and specs.
Industrial Design Intern
2007 - 2008
Being a UX Leader: Essential Skills for Any UX Practitioner, Nielsen Norman Group
Designing Influence, Nielsen Norman Group
The Human Mind and Usability, Nielsen Norman Group
Human-Centered Service Design, IDEO
Leading from the Middle, UCSD
California State University, Long Beach
BS, Industrial Design